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The Conflict Guru
This brochure includes details on course structure, prerequisites, assessments, learning outcomes and more.
Conflict in human relationships, even good relationships, is inevitable. Learning how to manage conflict is a key skill for anyone, as it is a part of daily life. Managing conflict is not easy – it requires self-awareness, solid communication skills, the motivation to resolve uncomfortable situations, and the ability and confidence to enter into a ‘Crucial Conversation’. During these situations the need to claim and negotiate ones personal space (physical and emotional) is important. Being able to verbally and nonverbally communicate positive and negative feelings without violating the dignity of others is vital.